2007-5 - 2008-11 Business Analyst
Location:Shanghai Job Type:Full-time Department:northface outlet Asset Management Report to:Team Leader Number of Subordinates:employees :
Job Category:QC
Career Level:Senior Position (Non-managerial)
Responsibilities and Achievements:
1. Monthly audit GM North America IT assets database. north face outlet the result returned, perform root cause analysis and generate metrics report. 2. Analyst, resolve IT asset discrepancies by utilizing multiple tools and sources of information; Update correct data in related system. 3. Establish/optimize and perform internal working procedures, ensuring continuous improvement within all affected areas for customers.
GE Dalian Administrative and Management Technical Consulting Co., Ltd. &GENPACT Dalian Co., Ltd.(GENPACT)Industry:IT Service/System Integration Company cheap northface jackets:Foreign Company / Rep. Office Company Size:1000+
Company Profile:
2004-3 - 2007-3 IT Helpdesk- Process Developer
Location:Dalian Job Type:Full-time Department:IT Service Report to:Assistent Operation Manager Number of Subordinates:5employees :
Job Category:Technical Support/Maintenance Manager
Career Level:management ( manager / director)
Responsibilities and Achievements:
1.Provide IT service for Chinese, Korean and Taiwan clients via the phone and Email; Log the case into the ticket system; 2.Coordinate with the customer, regional IT staff, and oversea IT Engineer for escalation, emergency and complex issue; 3.Supervise team’s daily operation; Provide new Hire Training; Submit monthly/weekly report; Service quality control and shift plan.
